© 2019 by iMarketology.

  • Roby Widjaja

Global Trends in Digital Marketing in 2018

As we are approaching the end of year 2018, you’re probably somewhere between trying to deal with the holiday madness and frantically planning your digital marketing strategy for year 2019. It’s not too late to address and plan for next year’s biggest marketing trends. Here are 9 digital marketing trends that you’ll want to watch out for in the new year.

1. Twitter Fall While LinkedIn Rises. While other social media platforms are seeing steady or rapid growth, Twitter has failed to grow its user base in 2017. Recently, the platform tried to revive its reach by expanding its traditional 140 character count to 280 characters, but this effort’s success has yet to be seen. Some users are actually irritated that what they believed was a differentiator for the platform is now gone. Indeed, using under 140 characters forced individuals and brands to be precise and succinct in their ideas. It was challenging but fun. Now, however, the platform is more akin to Facebook or LinkedIn in how many characters it allows, and it will likely suffer because of that. Twitter also focused heavily on user acquisition in 2017, rather than on making improvements to its ad platform. As a result, marketers are investing in other platforms to reach their audiences. This trend continues in 2018 as Twitter continues to die a slow death. Meanwhile, LinkedIn has made a number of improvements to its advertising platform in 2017 and presented a refreshed user interface, offering new opportunities for B2B and B2C brands. Instagram, for its part, continues to grow at an incredible rate. In 2017, Instagram announced that approximately 800 million people use the platform each month. Their latest tool, Instagram Stories, became more popular than Snapchat just one year after going live, and we expect more people to continue to migrate over from Snapchat to Instagram Stories in 2018. Many B2C brands tend to see better engagement on Instagram than any other social platform, and its excellent advertising controls will help it become the go-to channel for social media marketing in 2018.

2. AI & Behavioral Marketing Make Strides Together. In 2017, marketing platforms collected and stored information such as site usage, browsing patterns, search history and content preferences to create customer profiles and behavior marketing strategies that help marketers create custom messages to address these prospects. But the next step is even more exciting. Adobe predicts that machines will start making strategic marketing decisions. In such a situation, the software will analyze data to build segments, start and stop campaigns across various channels, and create custom copy that will target perceived personalities. Because customers are more loyal when they see marketing that specifically targeted to them based on their behaviors, these advances in AI and behavioral marketing in 2018 allow marketers to more effectively engage with their prospects and customers. After all, no data is more insightful than when buyers themselves tell you what they want via the actions they take. On a related note, due to tools such as like Intercom and Drift, marketers can use artificial-intelligence-powered live-chat tools to communicate with prospects. As this technology continues to improve, it is likely that more brands will embrace AI live chat to better service website visitors.

3. Brands Invest Heavily in Influencer Marketing. Influencer marketing as a strategy has been growing in popularity for the past few years, but new and different types of brands are now starting to take notice. According to Inc.com, 84% of marketers planned on executing at least one influencer marketing campaign during 2017, and businesses generate $6.50 for every $1 invested in influencer marketing. Clothing and beauty brands have had great success with using micro influencers and major celebrities for a while now, but now brands like Amazon are getting in on the action. Of course, consumers are a big part of influencer marketing, as well. Brands will continue to give their existing customers a chance to suggest their products. Think the Starbucks White Cup Contest and Coca- Cola’s Share a Coke campaign. This type of user-generated content allows brands to make consumers a part of the brand story and buyer experience. One example: Amazon recently added a self-service tool for social media influencers to its Influencer Program. The program gives influencers the opportunity to build a page on Amazon with a dedicated vanity URL to show their followers the products they recommend. This makes it easier to share and shop product recommendations—and earn money while doing it. Consumers, especially younger ones, prefer contents that feels less “staged” and more natural. Subtle sponsored content that feels and looks organic promoted by influencers is extremely effective. Nearly 95 percent of marketers who currently use an influencer marketing strategy believe it is effective, and we only expect this number of marketers (and their respective brands) to increase next year.

4. New Advertising Formats Will Circumvent Ad-Blocking Technology. Every day, shoppers are discovering ad-blocker software, much to their delight and the disappointment of marketers. 100 million consumers in the U.S. will be ad-block users in 2020, up from 44 million in 2016. According to Optimal.com estimates, this will add up to more than $12 billion lost in display ad revenue in 2020. Google is working on a Chrome tool that mutes autoplay videos, which might be good news for consumers, but not such great news for advertisers. So how are brands getting around these types of ad-blocking and silencing features? Smart advertising platforms like Facebook have found ways to disable ad-blocking on their sites, allowing businesses to know their content will be seen. Others are moving to new platforms. YouTube, while well-established, is growing significantly in popularity with a new audience base, and advertisers are taking notice. YouTube Kids is free to consumers, ad-supported and reaches around 70% of the 6 to 12-year-old audience, and comes with parental controls, content preferences and time limits. Parents are quickly making the switch from expensive cable. This is a great opportunity for advertisers who want to reach this target segment with streaming ads. While streaming sites like YouTube, Hulu and Amazon Video have always had ads built-in, platforms like Netflix are only just now beginning to follow suit. While the platform is still technically ad-free, it came under scrutiny in 2016 for obvious product placement in its original series “The Ranch,” causing viewers and critics to wonder if this would become the new normal for the platform. In 2017, Accenture began working on a product placement technology that it believes will be a billion-dollar revenue generator in the next few years and will address the issues advertisers are facing with ad-blocking software. This AI-driven solution ( and others like it ) will be used to quickly scale, place and personalize logos and products that may appear in related content. For example, if you’ve been doing research on a new MacBook online and decide to take a break to watch a Netflix Original series, that same laptop could appear as a character’s prop or on a billboard in the background of a crucial scene. This may be tailored for each user, allowing personalization and re-targeting to mix where customers are already heavily invested.

5. Privacy Protection Will Be a Major Priority Across the Globe. With the onset of new privacy regulations across the globe, brands that sell to customers in Europe and beyond must be prepared to comply. The new European Data Protection Regulation (GDPR), in particular, will redefine what online privacy means for all organizations, as they’re faced with requests (and requirements) for the permanent erasure of customer information through the “right to erasure” and restrictions about how prospect data is collected and used for marketing initiatives. In addition, 2017’s massive data breaches have had a considerable impact on how consumers everywhere (and perhaps even more so in the U.S.) think about their online privacy and security. Consumers will prioritize companies and products that put their information security first in 2018 and beyond as these attacks continue to become more common, and smart marketers will begin using privacy protection and data security as a value proposition across all industries and product offerings.

6. Chatbots. Chatbots are all the rage as of late and for great reason. If you’re not familiar, think of them as a tool on the other side of a computer that can respond to your customers’ questions or comments. Chatbots are used for engagement, customer service issues, general questions and even closing business. I’ve been testing them out the last six months and the results have been off-the-charts. The crazy thing is, if you set up the bot correctly, it’s very tough to tell if you’re talking to an actual person or a bot. Launch a website or Facebook chatbot to engage with your prospects. Find something fun or engaging to start the conversation, as the prospect needs to initiate the chat. I’m a huge fan of data-driven marketing and have seen open rates exceed 80% or higher with an engaged audience. So, if you send 1,000 messages via your chatbot tool, chances are high that at least 800 people will see your message. Those rates are far superior to email open rates, making this a unique channel not to ignore.

7. Reviews. Organic traffic from SEO continues to be one of the best sources of web traffic for many businesses. While there are a lot of elements involved in ranking, the number of reviews you have is a key factor. Google looks at your Google reviews, Facebook reviews, Yelp reviews and more. Why would Google want to prioritize a business in the search rank that has a one-star rating? While your reviews are essential for search engine rankings, they can also make or break a sale for you. According to research, half of adults under the age of 50 regularly check online reviews before purchasing a new item. What will they find? I hope a substantial amount of positive reviews that makes the decision easy. Put together a solid plan for getting reviews for your business. Be careful not to incentivize people (as this is not allowed), but instead have a system for asking for reviews.

8. Video. I expect to see more Facebook Live videos and a rise in web TV. In many surveys out there (like this one), consumers say they much prefer video over text. Video helps tell more compelling stories, gets your point across faster and can improve sales. Video on a landing page or sales page, for example, can help increase conversions by as much as 80%, according to research. Get started by committing to doing four videos per month. Whether you do a Facebook Live, YouTube video or a video for your website, it doesn’t matter. Get into the habit of producing quality video content for your prospects and customers.

9. Branding Versus Direct Response. Telling your story versus telling people what to do is critical. To paint a more vivid picture, let me provide an example. Educators Credit Union, hosts dozens of events throughout the year that provides value to their members and portrays their brand to the community. Several times a year, they host a shred day, allowing members to bring their papers to be shredded at no cost. Their team is there to help and makes it a fun, community-based day. There are no fancy calls to action. Instead, they’re continuing to keep their name out in the community and telling their story. Stop focusing all of your attention on the call to action and make sure you’re delivering value first, telling your story and portraying your business in the best possible light.

Some of these trends may not come to fruition and their success will be heavily influenced by new technologies, platform evolutions and improvements.

As it stands now, in November 2018, marketing is likely to become more much analytical and more broad, entering new platforms, situations and mediums, but it will continue to be focused heavily on organic search, improved AI capabilities and influencer-based campaigns.